SHIPPING POLICY

At 99, we work to ensure your order arrives safely and as quickly as possible. Below, you'll find information regarding shipping, delivery times, and coverage.

1. Processing times

All orders are processed within 1 to 3 business days from payment confirmation.
During peak seasons or holidays, this timeframe may be longer. We will notify you promptly if any delays occur.

2. Shipping costs

Shipping costs vary depending on the destination and the shipping method selected.
The exact amount will be shown before you finalize your purchase, directly in the shopping cart.

3. Delivery times
• Economy national shipping: 3 to 8 business days, depending on the location.
• Express shipping: 2 to 4 business days, depending on location.

Delivery times are estimates and may be affected by causes beyond 99's control (weather, parcel logistics, extended areas, etc.).

4. Coverage

We ship to all parts of the country.
If your address is in a hard-to-reach area, we will contact you to confirm feasibility and estimated delivery times.

5. Order tracking

Once your order has been shipped, you will receive an email with your tracking number so you can track it in real time.

6. Shipping problems

If your order does not arrive within the estimated time, please contact us at the email address indicated in our online store.
We'll gladly help you track your shipment and resolve any issues.

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