RETURNS AND EXCHANGES POLICY

At 99, we take care of every detail of our pieces. Therefore, the following conditions apply:

1. Deadline for requesting changes

Change requests must be made within the first 48 hours after receiving the order.

2. Products with exchange
• Only the clothing section is eligible for exchanges.
• Exchanges are only made for items from the same designer.

3. Garment Conditions

For an exchange to be accepted, the garment must:
• To be unused
• No stains,
• Not to have any smell of perfume, makeup or other aromas,
• Keep original labels and conditions.

No exchanges will be accepted on used or altered garments.

4. Sizes not available

If the size you need is not available, you can contact us to check if it can be requested from the designer.
This process does not guarantee availability, may take longer and is subject to the designer's stock.

5. Products with no exchanges or returns

No exchanges or returns are accepted on:
• Accessories
• Artwork / object
• Toiletries
• Edibles

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Damaged or incomplete shipments

If your order arrives damaged or incomplete, please notify us immediately.
You will need to send us photographs of the packaging and the products as they were received in order to begin the review and resolution process.

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

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