Textile ring

Textile ring by Ana Feria

At 99, we take care of every detail of our pieces. Therefore, the following conditions apply:

1. Deadline for requesting changes

Change requests must be made within the first 48 hours after receiving the order.

2. Products with exchange
• Only the clothing section is eligible for exchanges.
• Exchanges are only made for items from the same designer.

3. Garment Conditions

For an exchange to be accepted, the garment must:
• To be unused
• No stains,
• Not to have any smell of perfume, makeup or other aromas,
• Keep original labels and conditions.

No exchanges will be accepted on used or altered garments.

4. Sizes not available

If the size you need is not available, you can contact us to check if it can be requested from the designer.
This process does not guarantee availability, may take longer and is subject to the designer's stock.

5. Products with no exchanges or returns

No exchanges or returns are accepted on:
• Accessories
• Artwork / object
• Toiletries
• Edibles

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Damaged or incomplete shipments

If your order arrives damaged or incomplete, please notify us immediately.
You will need to send us photographs of the packaging and the products as they were received in order to begin the review and resolution process.

Shipping Policies

At 99, we work to ensure your order arrives safely and as quickly as possible. Below, you'll find information regarding shipping, delivery times, and coverage.

1. Processing times

All orders are processed within 1 to 3 business days from payment confirmation.
During peak seasons or holidays, this timeframe may be longer. We will notify you promptly if any delays occur.

2. Shipping costs

Shipping costs vary depending on the destination and the shipping method selected.
The exact amount will be shown before you finalize your purchase, directly in the shopping cart.

3. Delivery times
• Economy national shipping: 3 to 8 business days, depending on the location.
• Express shipping: 2 to 4 business days, depending on location.

Delivery times are estimates and may be affected by causes beyond 99's control (weather, parcel logistics, extended areas, etc.).

4. Coverage

We ship to all parts of the country.
If your address is in a hard-to-reach area, we will contact you to confirm feasibility and estimated delivery times.

5. Order tracking

Once your order has been shipped, you will receive an email with your tracking number so you can track it in real time.

6. Shipping problems

If your order does not arrive within the estimated time, please contact us at the email address indicated in our online store.
We'll gladly help you track your shipment and resolve any issues.